Terms & Conditions

Terms & Conditions

Until Travel Rendezvous has been paid in full for a booking, all quotes are subject to seasonal, currency and price fluctuations, and availability. A deposit means that you will not lose a booking but it does not secure the price. No documents will be released until Travel Rendezvous has been paid in full. There will be an additional charge of R500 if the booking is only made within 7 days of departure.

Due to extra costs involved, Travel Rendezvous shall charge a R500 amendment fee for all changes made on confirmed bookings plus the cost of the operator / airline charges before the change is made. Any amendments requested shall at all times be on a subject to availability basis.
Please ensure that all details are correct on quotes given before a booking is made as some operators charge a cancellation fee immediately and the customer will be liable for this. Our service fees are included in all our quotes and are non refundable in the event of cancellation. If you cancel a flight, the airlines charge a penalty and we charge a R500 admin fee for the additional work.

We use third party operators(suppliers) and cannot be held responsible should they fail to deliver what has been put on their e-tickets and vouchers you receive. All due care will be made to avoid this happening, but in the case of liquidation, we cannot be held responsible. We strongly advise our customers to take travel insurance.

Travel Rendezvous provides up to 3 quotes for the travel arrangements of a client, on a complimentary basis. Due to the expense involved a maximum of 3 additional quotes will be provided upon a deposit of R300 being paid to Travel Rendezvous, which will be credited as part payment towards a booking made.
If no quotes are accepted, the R300 deposit is forfeited.

We will not make a domestic booking without a copy of an ID document; an international booking without a copy of a passport.
This is for three reasons
1) If a name is spelt incorrectly on an air ticket it is invalid and you will not be allowed to board.
2) A passport must be valid for 6 months after your date of return or else you will not be allowed to board. Some countries will not accept temporary passports. E.g.UK.
3) Some packages are only valid for South African ID or Passport holders.
We will not take responsibility, if we have not received copies of your ID/Passport and you insist you have given us the correct name.
If you are waiting for a passport we will either need a copy of the old one or a copy of your ID document.

Travel insurance is strongly recommended to safeguard against illness and cancellation due to medical reasons. We would recommend that even if you pay with a credit card, that you top your insurance up with either the credit card top up option or with special travel insurance.

Please note:
Check in times at most hotels is 12pm to 2pm
Check out times at most hotels is 10am to 12pm

If flights arrive early or depart late, please ensure that you book an early or late check out – there is an additional cost or arrange to store your luggage at the concierge desk and plan to spend the day away from the hotel, as your room will not be available.

Visa
Please enquire if the destination you are visiting requires a visa.
We are able to help obtain most visas, but there are exceptions – USA, UK and Schengen countries -European Countries, and some African countries for first time visitors, where we are only able to direct you to the correct website and give you the requirements needed. Please allow at least 3 weeks for your visa application, or longer if you need more than one visa. We will not be held responsible for missing visas, it is your responsibility to ensure that you have the correct information. We will however do our best to inform you.

Departure Taxes
All prepayable departure and fuel taxes are quoted in our prices.
At some airports, they charge a local departure tax that has to be paid when you leave the airport. Please ask if there is a tax to be paid on departure. It is your responsibility to ensure that you have the necessary currency to pay these taxes on departure. E.g. Vic Falls is USD30

LAG Requirements – (Liquids, Aerosols & Gels)
If you can pour it, squeeze it, spread it, smear it, spray or spill it, it is considered a LAG.
ICAO implemented LAG as a Global safety precaution campaign. Terrorists have used Liquid explosives to blow up planes.
You can carry liquid aerosols and Gels in your hand luggage in containers of a maximum capacity of 100ml each. You can carry several of these to a maximum of 10, provided they are all 100ml or less (1kg in total).
These containers must be packed in a re – sealable transparent plastic bag. Each customer may only carry one, and they must present this to the security person searching your bag.
On international flights you may carry any other liquids in your checked in suitcase.

Exceptions to the LAG rule – Medication (you may be asked to taste this) Baby food, special diet food, duty free purchases. However there could be problems on arrival in another country, be careful if you have a connecting flight. You need to buy your duty free liquid purchase on the last sector of your flight. For up to date information go to www.acsa.co.za

Forms of Payment Accepted:
EFT/Bank Transfers – Payment is only considered as being done, when funds reflect in our bank account. Please note this can take 2-3days and you should allow yourself time to avoid missing payment deadlines.
Credit Card – we require copies of the back and front of the card, plus an imprint with the owner’s signature, to prevent fraud. This will require the credit card holder to come into our office.
Cash
Debit Cards – please note that there will be an additional swipe fee charged of 4%

Travel Rendezvous cannot be held responsible for any incorrect information on our website. This information is merely to assist and should be verified before booking.

Immigration Regulations if travelling with children under 18 years of age:
The New Immigration Regulation dictates that as from 01 June 2015 children require UNABRIDGED BIRTH CERTIFICATES, along with their passports, when travelling. Should you be travelling with/making a reservation for children, please ensure that you apply for these certificates timeously.

Effective June 1, 2015 South Africa will be implementing immigration regulations that concern all travellers under the age of 18, travelling into/out of/transiting South Africa.

The rules require all afore-mentioned affected passengers to:

1. IF CHILD IS TRAVELLING WITH BOTH PARENTS
a) Present an “unabridged” birth certificate along with a passport when arriving, departing, or transiting South Africa. [Unabridged birth certificate indicates that the birth certificate must reflect the particulars of the parents of the child.]

2. IF CHILD IS TRAVELLING WITH ONE PARENT
a) Present an “unabridged birth certificate; and

i) Consent in form of an affidavit from the other parent registered as parent on the birth certificate of the child authorising him/her to enter into or depart from the Republic with the child he or she is travelling with; [Affidavit may not be older than 3 months, dating from the date of travel.] or

ii) Court order granting full parental responsibilities and rights or legal guardianship in respect of the child, if he or she is the parent or legal guardian of the child; or

iii) Where applicable, a death certificate of the other parent registered as a parent of the child on the birth certificate.

3. IF PERSON IS TRAVELLING WITH A CHILD WHO IS NOT THEIR BIOLOGICAL CHILD
a) Present an “unabridged” birth certificate of the child; and

b) An affidavit from the parents or legal guardian of the child confirming that he or she has permission to travel with the child; and

c) Copies of the identify documents or passports of the parents or legal guardian of the child; and

d) Contact details of the parents or legal guardian of the child.

4. IF CHILD IS TRAVELLING AS AN UNACCOMPANIED MINOR
a) Proof of consent from one of or both his/her parents or legal guardian in form of a letter or affidavit for the child to travel into or depart from the Republic;

b) Letter from the person who is to receive the child in the Republic, containing his/her residential addresses and contact details in the Republic where the child will be residing;

c) Copy of the identity document or valid passport and visa or Permanent residence permit of the person who is to receive the child in the Republic; and

d) Contact details of the parents or legal guardian of the child.

Note that copies of the documents mentioned above may be presented but they will have to be certified true copies of the original by a commissioner of oaths/notaries or equivalent commissioning authority